Status as a Limited Liability Partnership
Cozens-Hardy LLP is a limited liability partnership with registered number OC325430 formed and operated in accordance with the Limited Liability Partnerships Act 2000. The registered office is at Castle Chambers Opie Street Norwich NR1 3DP. Our VAT number is 104 6481 90.
Where we refer to a 'Partner' or 'Principal' it is referring to a person who is a member of Cozens-Hardy LLP and shall not be construed as indicating that the members of Cozens-Hardy LLP are carrying on business in partnership within the meaning of the Partnership Act 1890. A full list of the members of Cozens-Hardy LLP all of whom are solicitors is available for inspection at the registered office.
As a client you will enter into a contract with Cozens-Hardy LLP to carry out legal work on your behalf. As a limited liability partnership Cozens-Hardy LLP is a separate legal entity and its members and employees are not personally liable for the work they do for you and the advice they provide. Legal work is done and advice provided to you only on behalf of Cozens-Hardy LLP, which has in force professional negligence insurance in respect of risks and claims arising from that work and advice. That insurance is worldwide in scope and is provided by QBE Insurance (Europe) Limited who can be contacted at Plantation Place, 30 Fenchurch Street, London EC3M 3BD.
Cozens-Hardy LLP is authorised and regulated by the Solicitors Regulation Authority whose rules can be accessed at the following link: www.sra.org.uk/solicitors/code-of-conduct.page
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve your problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves and you are:
- a private individual,
- representing a smaller trust or charity, or
- (if you are complaining in relation to a business) it is a micro enterprise
They will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman you can contact them as follows:
Call: 0300 555 0333 between 9am and 5pm
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 89WJ
The Solicitors Regulation Authority can help you if you are concerned about the behaviour of a solicitor. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority by clicking here.
Insurance mediation services
Cozens-Hardy LLP is not authorised by the Financial Conduct Authority. However we are included on the Financial Services Register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of general insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by The Solicitors Regulation Authority. The Financial Services Register can be accessed via the Financial Conduct Authority website at www.fca.org.uk/Pages/register (EPF Search).
SRA Workforce Diversity Data
The SRA requires all firms to collect, report and publish workforce diversity data. Our summary of the 2017 diversity data collection can be viewed here.
Cozens-Hardy LLP owns the copyright in the content and design of this website. Reproduction of all or any part of the content in any form or media is prohibited.
© Cozens-Hardy LLP 2015
This website contains general information which must not be regarded as definitive legal advice. As always, specific professional advice should be taken on your individual circumstances.
Other Useful Websites
Community Legal Service Direct www.clsdirect.org.uk
The Law Society www.lawsoc.org.uk
Norwich Citizens Advice Bureau www.ncab.org.uk